Bradford R. Smith
I am a successful leader with a unique combination of management
skills, experience, and positive personality who is an
accomplished builder of loyal and highly-productive teams that
design, implement and sustain enterprise level technology
solutions and services.
|
Paul Gauguin Cruises –
Bellevue, WA |
2009 to Present |
IT Director
Originally I was brought in to oversee the migration of the Paul
Gauguin vessel over to the new owner’s infrastructure in a very
short timeline. Within
a week I was put in charge of all technical areas of Paul Gauguin
Cruises corporate office and vessel in addition to Pacific
Beachcombers the parent company.
Technical areas include the architecture, engineering and
operations of the server and application infrastructure, data
center, telephony, web sites, networking, etc.
Ü
Managed a small IT team distributed between Tahiti, Bellevue and
Boston
Ü
Complete design and build out of the corporate infrastructure for
Bellevue, WA
Ü
Migration of the ships infrastructure from the selling company to
Paul Gauguin Cruises
Ü
Upgrade of vessel server, infrastructure applications, ship
management systems and point of sale hardware and software
Ü
Purchased a new TVRO satellite and television package that provides
8 channels of broadcast news and entertainment
Ü
Implemented a new Cisco call center solution to improve call
quality, voice and screen recording, agent scoring and skills based
routing.
Ü
Renegotiated and consolidated contracts and services in the
purchasing, web development, telco hosting, and application services
areas
|
Expedia Inc.
- |
2002 to 2009 |
Expedia, Inc companies include Expedia.com, Hotels.com, Hotwire.com,
TripAdvisor.com, Egencia.com, eLong.com, Venere.com,
ClassicVacations.com and others
Positions held: IT
Director, Senior Manager, Manager, and Data Center Lead
As the Director of IT I was responsible for four key global
functions for the company; Windows, UNIX and AS400 servers, Storage
Area Networking (SAN) and Server Asset Management.
Ü
Manage the geographically dispersed teams of systems engineers and
administrators that provided operational and engineering support for
the Expedia, Inc. companies
o
Responsible for supporting 7000 Windows and UNIX servers deployed
across North America, Europe, and Asia Pacific with a staff of 25
administrators and engineers
o
Managed over 2 PB of heterogeneous SAN storage across the enterprise
o
Supported over 30 infrastructure applications and technologies
including messaging, remote access, directory services and backups
o
Manage all server assets including the request process, purchasing,
provisioning, and inventory management
o
Responsible for all aspects of the 30 data centers hosting Expedia,
Inc. corporate and eCommerce servers and networks
o
Primary business owner and manager of the global data center
consolidation and disaster recovery projects to reduce the data
center footprint from 30 to 4 and provide active failover between
centers in the event of a disaster
o
Managed a team of Network Engineers supporting the 12 North American
corporate network environments
Ü
Drive technology integration and standardization of acquired
companies
Ü
Maintain multi-million dollar budget
Ü
Key participant on a project to reduce yearly operating costs by
45MM in 2010
|
Ocentrix Inc.
- |
2001 to 2002 |
Director of Information Technology
Engaged to realign the Information Technology team with the business
and provide technical leadership and expertise for an application
service provider specializing in automotive management systems.
Areas of responsibilities include staff management, e-commerce
design, implementation, sustainment, networking and telephony.
Ü
Executed organizational improvements to aid in obtaining investment
capital and successfully managed the IT budget throughout the bridge
funding period by utilizing creative cost-effective ideas to
accomplish business needs
Ü
Oversaw the server infrastructure migration to a stable platform
Ü
Implemented technology solutions to increase staff productivity and
enable continued business growth
Ü
Produced and implemented the guidelines for usage and management of
all IT equipment used throughout the organization
|
CVS.com & Soma.com
- |
1998 to 2001 |
Director of Information Technology
Provided direction and management of technology including strategic
business solutions for a geographically dispersed e-commerce startup
thru acquisition by a fortune 100 pharmacy retailer.
Ü
Responsible for aligning the IT and business goals to ensure
efficient delivery and management of services
Ü
Managed 3 teams responsible for supporting the corporate and
e-commerce environments, Intranet development, and release
management for Soma.com and CVS.com including the distribution
warehouse and customer call center
Ü
Created and put into practice the policies, procedures, guidelines,
standards for usage and management of all information systems,
networking, and telecommunication equipment generating increased
productivity of employees and equipment
Ü
Oversaw the evaluation and integration of enterprise tools for CRM,
ERP, help desk, and server and network monitoring
Ü
Efficiently managed a multi-million dollar annual technology budget
Ü
Member of the Executive Management Team reporting to the CEO and
President
Bradford R. Smith
Brad@BradfordRSmith